General terms and conditions of use

version 2025.05.28 

The purpose of these General Terms and Conditions of Use (hereinafter the "GTCU") is to define the conditions of access and use by any person accessing or attempting to access (hereinafter "you", "your") the website www.lilapresquile.fr or installing or using the application Lila Presqu’île, the "Website". 

The Website's legal notices are available here: [URL -Legal notice- to be completed] and enable you to identify the Website's publisher (hereinafter "we", "us", "our"). 

Lila Presqu’île application is available on Play Store and App Store. 

Website access 

Use of the Website and all or part of its content, information and services (hereinafter together the "Services") is subject to your full, complete and irrevocable acceptance of the GTCU, as well as your acceptance of our Special Conditions relating to the protection of personal data and our Special Conditions for the management of cookies (accessible on the Website here: [URL -Cookies- to be completed] (hereinafter together the "Conditions of Use"). 

If yo do not agree to be bound by the Terms of Use, you must not access or use the Services. Any use of the Services constitutes acceptance of the Terms of Use. 

We may modify the content and information on this Website as well as these Terms of Use, in particular in order to comply with any new legislation or applicable regulations or in order to improve the Services. The amended Terms of Use will take effect from the date of their publication on this Website mentioned at the beginning of this document. 

In the absence of mandatory regulations to the contrary, your continued use of the Services implies your acceptance of the new Terms of Use. We advise you to refer to them periodically, and in particular whenever you provide us with personal information. 

Access to the Website or certain of its Services may require the use of personal access codes. In this case, it is your responsibility to take the appropriate measures to ensure the secrecy of these codes. You may, of course, change them at any time. However, the number of attempts to access the Website or certain of its Services may be limited in order to prevent fraudulent use of the said codes. We invite you to inform us of any fraudulent use of which you may become aware. Furthermore, in the event of non-compliance with the rules described in these Terms of Use, we reserve the right to suspend your access. 

We hereby grant you a temporary, non-transferable and personal right to reproduce and represent the Website and all its content on the equipment you use, for the sole purpose of using the Website and its Services. 

Services 

In order to use the Services, you may be required to complete all the fields marked for this purpose correctly. We reserve the right to delete any file containing incomplete or incorrect information. 

By using the Services, you warrant that you will not upload, post or publish in any way any information that is offensive, illegal or likely to infringe the rights, harm or threaten the safety of any person. You are solely responsible for the information and content that you communicate to us via the Services, and you guarantee the accuracy of this information and content, which you will ensure is kept up to date. In this respect, you declare and guarantee, when you communicate with us, that you are the author of the content exchanged, that you do not usurp the identity of another person, that you do not use a false e-mail address and that you do not infringe our intellectual property rights or those of third parties. 

To benefit from all the Services, you acknowledge that you have the necessary equipment and connection to access the Internet and, where applicable, the mobile telecommunications networks; it is your responsibility to keep all the software required for the proper operation of your equipment up to date. You are informed and acknowledge that the terms of your contracts with third parties, in particular access providers or mobile operators, continue to apply when you access our Services. It is therefore possible that these third parties may bill you for connections (voice or data, incoming or outgoing) during your use of the Services. You are solely responsible for the corresponding costs. If you use the equipment of a third party to access our services, you guarantee that you have an agreement of this third party. 

In particular, the Website gives you access to the following Services:  

  1. Search for routes and consult timetables to plan their journeys on the network’s lines; 
  2. Access information related to the Lila Presqu’île network, with the option to configure traffic alerts and personalized notifications for favorite lines; 
  3. Contact us for any inquiries regarding the services offered, to file a complaint, or to report a lost item; 
  4. Book a self-service bicycle via the partner platform Pony; 
  5. Rent an electric-assist bicycle, cargo bike, longtail, or folding bike, for a period ranging from one (1) month to one (1) year; 
  6. Book a ride through the on-demand transport services provided by the network. 

To use the Website or the Services, you warrant that you are of legal age, or if you are a minor, that you have the authorization of a legal representative. We reserve the right to implement measures to verify these conditions. 

The General Terms and Conditions of Sale for tickets are available on the website here [URL -Legal notice- to be completed] 

Availability of Website Services 

We undertake to do our utmost to ensure secure access, consultation and use of the Site. The content and information published on the Site are for information purposes only. 

We make every effort to ensure that the Site is accessible 24 hours a day, 7 days a week. However, it is possible that access to the Site may be interrupted for maintenance purposes or in cases of force majeure such as blocking of telecommunications or electricity networks, computer hacking, etc. We make every effort to provide you with accurate information concerning the routes and timetables of the transport networks we operate.  In addition, we make every effort to provide you with accurate information about the routes and timetables of the transport networks we operate. 

Please note that the timetable display and journey planner interfaces are based on data produced by us or by third party network operators. 

When you plan a trip, you are invited to use the information available on the Site, considering the risks involved in updating this data and any traffic disruption on the transport networks you are planning. 

Protected rights 

The content of this Site is protected by the applicable legislation, particularly in terms of intellectual property rights and competition law. 

The content includes, in particular, the architecture, the graphic charter (including colors, fonts and the graphic organization of screens), as well as all the Information and elements available on the Site, such as texts, articles, photographs, illustrations, images, brands and logos, data, databases and all sound elements (such as voices, music or sound effects) and fixed or animated visual elements (such as graphic animations or audiovisual sequences), specific software developments and downloadable programs. 

The content is the property of us, our service providers or our partners. 

Any reproduction, representation, dissemination and/or exploitation of all or part of the content, by any means, in any form and for any purpose whatsoever, is prohibited, except with the express prior written authorization of Lila Presqu’île. In any event, and subject to the foregoing, the source (this Website and Lila Presqu’île, where applicable, the name of the author must be clearly indicated. 

Any person who fails to comply with the applicable legal provisions is guilty of the offence of counterfeiting and is liable to the criminal penalties provided for by law, notwithstanding any other remedy available to Lila Presqu’île or any other entitled party. 

The trademarks, names of products or services, domain names and company names mentioned on this Site remain the property of their respective owners.  

The mention of links or trademarks, names, services, domain names and names of other companies in no way implies the existence of any association between us and these companies, products, services, trademarks, names or names. 

Liability 

We exclude all warranties of any kind with respect to the content of the Website, including any warranty of quality or fitness for a particular purpose. All content on the Website is provided "as is" and "as available". 

The Website may contain inaccuracies or typographical errors. Changes and updates are regularly made to the Website. In this respect, we reserve the right to make any modification, rectification or change to the Website at any time. 

In addition, and subject to any specific exceptions required by applicable law or regulation, we exclude all liability whatsoever for direct or indirect, incidental or consequential damages, loss of data or profits, arising out of or in connection with the use or operation of this Website and its content. 

The equipment you use to connect to the Website is your sole responsibility. You must take all appropriate measures to protect your equipment and your own data from viral attacks via the Internet. 

It is also specified that the Internet network and computer and telecommunications systems are not error-free, and that interruptions and breakdowns may occur. We cannot provide any guarantee in this respect and cannot therefore be held liable for any damage inherent in the said use of the Internet and computer and telecommunications systems, including but not limited to: 

  • Poor transmission and/or reception of any data and/or information on the Internet. 
  • External intrusion or the presence of a computer virus. 
  • The failure of any receiving equipment or communication lines; and 
  • Any other malfunction of the Internet network preventing the Site from functioning properly. 

We cannot be held responsible in the event of legal proceedings against you: 

  • As a result of your use of the Site or any service accessible via the Internet.  
  • As a result of your failure to comply with the Terms of Use. 

You are also solely responsible for the websites and data that you consult. 

It is strictly forbidden to use this Website or any of its content for illegal, illicit, immoral or unlawful purposes or uses and/or to attempt or obtain illegal access to or control of all or part of this Website or content. 

Hypertext links / links to third-party websites 

Links on the Website may cause you to leave the Site (which you can see by reading the URL of the website in your browser). These links to third party target sites are provided for your convenience only and do not imply any endorsement or approval of such sites by us. 

Third-party target websites are not under our control, and we are in no way responsible for the content of these third-party websites, the links they contain, the products or services they offer, or any changes or updates made to them. It is your responsibility to read and accept, where applicable, the terms and conditions of use of these third-party websites. 

The creation of any hypertext links to all or part of the Website is strictly prohibited, unless we have given you prior written authorization. We are free to refuse such authorization without having to justify our decision in any way whatsoever. If we grant you our authorization, it is in all cases only temporary and may be withdrawn at any time by the operation of law. 

Personal data 

When using the Website or providing the Services, or when using our transport networks, we may collect or process personal data about you. Access to certain Services may be subject to your consent.  

In accordance with the regulatory and legislative provisions in force, you have the right to access, portability, correction, limitation and deletion of your personal data. You may exercise these rights at any time by sending a letter, together with a copy of proof of identity, to the following address :

[postal address] 

Or by email, at the following address: contact@lilapresquile.fr 

Details of this data processing are given in the Special Terms and Conditions relating to the protection of personal data, which can be accessed here [URL – Data protection - to be completed] 

Cookies 

Cookies are small files which are deposited on your device when you browse the Website (such as the pages you have visited, the date and time of your visit, etc.) and which may be read during your future visits to the Website (hereinafter referred to as "Cookies"). Some technical Cookies are necessary for the proper functioning of the Website and for your browsing, while others are subject to your prior acceptance. 

For more information on the use of Cookies on the Site, we invite you to consult our Particular Conditions of Cookie Management, which .

Proof, retention and archiving 

In accordance with article 1316-2 of the French Civil Code, the rules relating to the evidence admissible between us and you in the event of a dispute and to its evidential value are set out below. The following provisions thus constitute evidence of agreement between you and us. 

The computerized registers kept in our computerized information systems, in compliance with the state of the art in terms of security, will be considered as proof of communications by e-mail, submission of registration forms, downloading of documents, acceptances, subscriptions to services and placing of orders. The archiving of this information and documents is carried out on the support of a nature to ensure the faithful and durable character required by the legal provisions in force. It is agreed that in the event of a discrepancy between our computerized records and any documents in whatever format (paper, electronic or other) that you may have, our computerized records will prevail. 

Mediation 

For any complaint, if you are a "consumer" within the meaning of the law and case law, you can contact our customer service department using the form available in the Contact section [URL -contact form- to be completed] or by sending us an email to our customer service department at the following address: [contact email address] 

If you are not satisfied with our response to your complaint, you may contact the mediator:  

You can contact the mediator directly via the Internet by downloading the contact form: [URL to be completed] and returning it, duly completed, to the following address contact@lilapresquile.fr.  No complaint will be accepted without prior referral to our customer service department. Failing an amicable settlement, you may refer the matter to the competent court. 

Applicable law, competent courts 

These Terms of Use are governed by French law. The language of this agreement is French. Except in the case of mandatory legal provisions, the French courts in the jurisdiction of Nanterre shall have exclusive jurisdiction in the event of a dispute.