Protection of personal data

Version 1.0 du 28.05.2025

These Special Terms and Conditions supplement the General Terms and Conditions of Use ("GTCU") of the Website, which can be accessed here: Terms and conditions of use

The Publisher is responsible for the processing of personal data carried out by the Website. You can find the Publisher's contact details here : Legal notices

These Special Terms and Conditions are intended to inform you about the purposes and conditions under which we process your personal data, as well as to identify and enable you to exercise your rights regarding this data. 

When you access the Website or in the context of providing our services, we may collect and process personal information about you for the purposes indicated in the following table: 

 Purposes for which data may be processed  Categories of data processed * Main legal basis for processing 
Account creation; account access management (online) 
  • Identification data (surname, first name, date of birth, username, password, technical identifiers, email address, telephone number);
  • Connection logs 
 Performance of a contract (Terms of Use) 
Claims management, lost property management, information requests management 
  • Identification data (surname, first name, title, telephone number, email address)
  • Personal data (nature of the request, details of the request, response provided, date of exchanges, resolution indicators) 
 Your consent 
Audience management and traffic or usage measurement; improvements to our tools and services 
  • Technical data (IP addresses, technical identifiers, geolocation)
  • Browsing data (pages visited, services used) 
 Your consent 
Information management and disruptions in public transport 
  • Identification data (surname, first name, e-mail address, telephone number)
  • Data relating to favourites (lines, stops, locations, routes, mode of transport, network) 
 Your consent 
Measuring and improving the quality of our services and those of our suppliers 
  • Identification and contact details, 
  • Connection or usage data for the services concerned,
  • Evaluations 
 Legitimate interest of the data controller 
Ensuring the security of information systems 
  • Données d’identification, 
  • Données techniques et d’usages 
 Legitimate interest of the data controller 
Attendance measures 
  • Données de moyen de communication (adresse MAC) 
  • Données de localisation, horodatage 
 Legitimate interest of the data controller 

 

(*) The types of data indicated in brackets allow you to identify examples of data processed during the processing operations in question; these examples are not exhaustive. 

When you access or use certain services, we may provide you with additional or specific information relating to the data processing operations carried out for these services. 

Certain data concerning you may be provided to us by partners.  

Unless we obtain your specific consent, we will not communicate or make available to third parties any data concerning you for the purposes of commercial or promotional prospecting for third-party products or services. 

When processing is based on your consent, you are reminded that your consent may be withdrawn at any time.  

No decision with legal effects against you is taken by exclusively automated processing.  

Certain data collected is required in order to access our Services and those of our partners. In this case, the required fields or information are indicated to you for this purpose. If you choose not to provide certain required personal data, we may not be able to provide you with the services you have requested or fulfil the purposes for which we process personal data.  

In addition, we may publish, disclose and use aggregated information (information relating to all users or specific groups or categories of users combined in such a way that an individual user can no longer be identified or mentioned) or non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes and other commercial purposes. 

Shelf life 

Your data will only be kept for the period necessary to fulfil the purposes for which it was collected.  

Please note that the general principles governing data retention are as follows:

  • Data relating to the management of your requests and complaints may be retained until the end of two calendar years following their collection;
  • Data relating to the management of purchases may be retained until the end of five calendar years following their collection;
  • Data relating to the management of cookies may be retained for up to six months from the date of collection;

Data relating to the management of recruitment may be retained for up to two calendar years from the date of collection; 

Certain specific data processing operations that we carry out may have different retention periods, particularly if their retention is necessary due to a legal obligation or to enable us to exercise our rights.  

If you would like more details about the specific retention rules for a particular processing operation, you can contact our Data Protection Department and/or the Data Protection Officer (contact details below).  

Data security and transfers 

In accordance with current regulations, we take the necessary measures to ensure that personal information is protected in terms of security, integrity and confidentiality.  

Any data transfers are carried out in accordance with regulations and are governed in particular by the standard contractual clauses established by the European Commission.  

For the purposes specified above, we may disclose information about you to our subcontractors and service providers; some of these companies may be located outside the European Union and outside countries recognised by the European Union as having laws that guarantee adequate protection of personal data.  

Information about you may be disclosed to any person or public or private entity, including government agencies or professional bodies, when such disclosure is required by law or regulation.  

We may also process information about you for the purposes of managing and monitoring compliance with our internal policies and procedures, auditing, or administering, managing or defending claims or legal proceedings. 

In the event that we are involved in a merger, acquisition, asset sale or bankruptcy proceeding, we may be required to sell or share all or part of our assets, including personal data.  

Exercising rights 

In accordance with the regulations, you may exercise your rights to access, rectify, object to, delete, restrict the processing of and transfer your personal data that we may hold, under the conditions of the applicable regulations, by sending a request stating your surname, first name and address and attaching a copy of proof of identity, by the means of your choice:  

By post to:
Transdev CapAtlantique Mobilités
2, Rue de Kerbiniou
44 350 Guérande

By email to: contact@lilapresquile.fr 

If necessary, you can also send your request to the Transdev Group Data Protection Officer (Group DPO) at the following address: dataprivacy@transdev.com. 

For any request relating to data processing carried out in the context of video surveillance, please specify the line number, stops and time slot.  

You may also send the Data Protection Department your instructions regarding the fate of your personal data in the event of death, and in particular how you wish the above rights to be exercised.  

In general, the Data Protection Officer and the Data Protection Department remain at your disposal for any further information or complaints regarding the processing of personal data that we carry out. We undertake to respond to you as soon as possible, in accordance with the deadlines imposed by the applicable regulations. 

Please note that the supervisory authority in France for data processing is the Commission Nationale de l'Informatique et des Libertés (www.cnil.fr), to which you can send any requests for information or complaints. 

Updates and changes to the Special Terms and Conditions 

We reserve the right to modify these Special Terms and Conditions regarding our processing of personal data at any time. Their effective date is mentioned at the beginning of the text. Please refer to them periodically and more specifically each time you provide us with personal information.