Frequently asked questions

Go to "Itineraries" or "Timetables" on the website or app to plan your journey. You will get real-time departures, connections and estimated arrival times, taking into account any disruptions.

In the "Timetables" section of the website, each line has a downloadable PDF file. These include the direction of travel, days of service, and special features (holidays, Saturdays, Sundays).

Check "Traffic Information" for official alerts (delays, diversions, roadworks). Enable notifications on the app to receive live alerts about your favourite routes.

Available online, via the app, at sales offices and from authorised dealers. Top-ups are made instantly to your card or account, depending on the medium.

• Occasional: single tickets or booklets for one-off journeys.
• Monthly: ideal if you travel regularly.
• Annual: the most economical option for daily use, often payable in monthly instalments.

Yes, it is mandatory on every journey, even when changing trains, to prove your right to travel and record your journey. Failure to validate your ticket may result in a fine.

Present supporting documents (income, age, student status, disability, etc.) at a branch or via your online account. Once validated, the discount will be automatically applied to your purchase.

Pupils enrolled from nursery school to secondary school, depending on the areas served. These routes are adapted to school timetables and the capacity of the establishments.

Register online in the "School" section, to be renewed each year. Provide supporting documents (proof of address, school, photo) and comply with the registration deadlines.

Some routes have accompanying staff, especially for younger children. Their presence varies depending on the route and school level, which is indicated at the time of registration.

Yes, validation is required each time you ascend to check registration and attendance. If you forget, access may be denied or a check may be requested.

Yes, generally through instalments. The terms and conditions (number of instalments, any fees) are specified during registration and in the Terms and Conditions.

A reservation-based service that picks you up and drops you off at designated stops at set times. It complements the standard service in areas or at times when service is less frequent.

By telephone or via the website/app, respecting the booking deadline for your area (e.g. the day before by 4.30 p.m.). A confirmation will specify the pick-up time.

Open to all, except for specific programmes (TPMR for reduced mobility, SEGPA, schoolchildren). Access and support conditions are detailed by department.

The same tickets as on the network (tickets, season tickets, discounts). Validation is done on board or via the app, depending on the equipment.

Yes, subject to space and safety. Folded pushchairs if requested, standard luggage, small animals in bags; dogs allowed according to regulations (lead, muzzle if necessary).

Yes, by giving notice before the deadline. Late cancellations or no-shows may result in temporary access restrictions.

• Pushchairs: accepted depending on crowding and secured.
• Scooters: must be folded. Bicycles: only if permitted on the line/bus.
• Animals: small animals in bags; dogs on leads, according to rules.

Check the app (real time) or "Traffic info" on the website. Connected stops also display upcoming arrivals with automatic updates.

Yes, in accordance with local regulations and upon presentation of the relevant documents (disability card indicating the need for assistance). The exact conditions are set out in the fare guide.

A short-term rental service, accessible 24/7 via stations located throughout the city. Convenient for first/last mile journeys.

Use the app or terminal: select the type of bike, unlock it, then end the rental at an authorised station. Assistance available in case of problems.

The fare depends on the duration of use and the type of subscription (occasional or monthly). Prices are displayed on the website, the app and at each station.

They offer secure parking with access via badge or code. Depending on the site, membership may be subject to a fee and include CCTV surveillance or dedicated parking spaces.

Report the loss using the online form or by telephone, specifying the line, date, time and description. If found, you will be contacted regarding the return procedure.

It varies depending on the offence (no ticket, invalid ticket, fraud, obstruction, etc.). The exact amount is stated on the ticket, along with deadlines and any additional charges.

Payment can be made online, at a branch, or by post, according to the instructions on the notice. Please adhere to the deadlines to avoid additional charges; retain proof of payment.